PRODUCT RECALL POLICY
It is the policy of the management team to ensure that all products are handled in such a way as to min imize any risk to product quality or legality.
If product is dispatched which ia later deemed to pose a potential risk to customer safety then the recall procedure will be enacted.
The basis of the recall procedure is to ensure clear and accurate information regarding the quality or legality issues and which products may be affected is relayed with minimal delay to named customer personnel as listed at customer contact list. A list of key personnel tobe contacted should a recall situation happen out of hours is posted on notice board on site.
If the customer deem that product recall is necessary when this be carried out in conjunction with the customer crisis contingency plan.
The recall co-ordinator is the pack house manager and farm manager in their absence, nominated deputy recall manager will take the necessary action.
PROCEDURE
In the event of an incident occurring which would constitute a product quality or legality risk, the company operates a controlled procedure. AS database of raw material and their us are held at the farm which indicates which customers are served and which product contain the raw materials.
Any product that may still be on site waiting to be dispatch should be immediately put on hold and isolated at the dispatch area. packhouse managers should then be informed.
Product legality and quality issues that could constitute an incident may include the following
1. Known, assumed or suspected product contamination by chemical, physical or microbiological hazards. This would include blood contamination.
Examples of physical contamination would include plastic glass, wood, metal, pest etc.
2.Incorrect labelling which may constitute a breach in product quality or legality standard.
3. Notification from a supplier/farm that any of the above had occurred to product prior to supply.
4.Finished products accidentally packed with the wrong ingredients.